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Frequently Asked Questio

 

What benefits can Project One Services, Inc offer me that other companies can not provide?

Project One has over twenty years of experience in the janitorial business. You will receive the personalized service of a small company and the diversified services of a much larger company. Our benefits are usually more attractive than the local companies.

 

What is your management structure in the area?

Our office has the following staff at your disposal: Site Supervisors, Area Supervisors, General Manager - Carpets, Hard Floors, Human Resources Manager, Sales Manager, Operations Manager, and President.

 

 

 

How do you determine staffing requirements for my facility?

We would first perform a facility survey to determine the square footage of various floor surfaces, area density and any special cleaning requirements. This information is then entered into our computerized work loading program. This program utilizes industry standards to accurately access time required for each task. This eliminates the guess work in determining the staffing requirements.

 

How do you hire your service workers and supervision?

With an employee base of approximately  100 employees in the Tri-State area, we focus on recruiting from within our organization. We are an employee oriented company and strive to attract and retain the highest caliber employees available. We feel our wage rates and benefits are more attractive to the local labor market. All potential employees have criminal record checks and past work history checked prior to hiring. This helps us to reduce turn over, increase productivity and enhance employee morale. Supervisors are promoted from within whenever possible.

 

What systems do you have to insure that a quality service program is maintained?

First and foremost, we employ a well-trained custodial staff and site supervisor. Regular scheduled inspections are performed by our principals, and custodians participate in our ongoing training program, providing them with the knowledge and expertise to provide a top quality service.

 

Do you have emergency response phone numbers?

We are available 24 hours, seven day a week via cell phones to monitor our customers needs. We also maintain a supply of backup emergency equipment in our Staten Island locations and have an employee base to provide immediate response to your needs.

 


Making a change in Janitorial Services is a major decision.  How does Project One make this change as smooth as possible?

With adequate notice, we hire our service workers prior to the job starting. All training on and methods are taken care of before the first night of service. On larger accounts, we prefer to perform a dry run at the facility, time permitting. A principal walks through the building with the Area Manager and Operations to allow time to plan the initial start-up. Weekly staff meetings allow us time to discuss security, hours, scheduled holidays, task priorities, equipment and other items of concern. These are just a few of the things Project One does to ensure a smooth transition.

 

 

Is Project One insured?
All employees are insured under worker's compensation. In addition, Project One Services, Inc carries comprehensive general liability and automobile liability with limits in excess of one million dollars per occurrence.


How much will it cost to provide janitorial services?

Your service program can be tailored to meet your specific needs. This cost is based upon the required tasks, frequencies and cleanable square footage.

 

If I have any questions, who can I call?

Call our  office at (718) 761-8390 and our staff will direct you to the right person depending on your question.

 

 

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